Services
Revenue Management
Detailed daily analysis, the best in class revenue tools, price shopping and revenue experts combine to deliver optimal revenue success.
We can help set up or transition you to a branded revenue management solution or embed the Focus Revenue Management tools or combine these two options to provide a platform to help deliver your business success.
Distribution
Reaching target customers in the most efficient way, facilitating ease of the booking process and strategic marketing to the right channels, such as hotel’s website and indirect channels such as Global Distribution Systems (GDS) and online travel agents (OTAs), all critical to delivering optimal results and driving business performance.
Sales and Marketing
With expert industry knowledge of the buying seasons, connections with key third-party and business travel agencies, Focus can help develop the existing portfolio of accounts as well as leverage new business. Whether it’s harnessing the power of the brand sales teams, and driving their results or managing a portfolio of accounts directly, Focus Hotels has the expertise to deliver the solution to suit.
From preopening marketing plans to helping to shape the design of the website, we will manage the digital and social strategy to ensure your hotel is kept at the forefront of the consumer’s mind. We will agree marketing plans annually, devising activity to strengthen your business’s appeal as well as helping you to understand your business reach.
Operation Mangement
Hotel Management is both an art and a science – and we look for a combination of technical skills and personality. We want our managers to stand tall in your business and feel proud of ours.
Our Leaders are selected carefully and bring skills to suit the market they operate in. They are guided by our highly experienced senior Operations and Commercial leaders. We keep our clusters small with no more than 8 hotels allocated to a member of the Focus senior team. Our hotel operations teams are further supported by our experts in property development, health and safety, legal compliance and procurement.
Customers are placed firmly at the heart of our business in the knowledge that warm, reliable and intelligent service brings loyalty and loyalty builds a business for the future. Quality standards are key to ensuring consistency and we take pride in our reputation for excellent customer feedback.
Human Resources
We recognise that people are your business and ours too. If we look after your people they will look after your business. Focus can support your business by carefully developing people, policies and procedures.
We have earned our reputation as a great place to work. Our experienced managers stay with us, they are rewarded for their success and share our passion and vision for great hotel keeping.
Through our HR partners we can provide safeguards for critical HR decisions to ensure your business is protected.
In terms of recruitment, in addition to our wide network of connections throughout the industry we are continuously talent spotting and building a bench of talent ready to transform your hotel.
IT
We can help develop your IT infrastructure and support your daily system needs. We are fully experienced in working with the brands to deliver their preferred IT solutions, working together with brand partners to execute the systems and technology required.
With our independent hotels, we will assess the individual business needs and look to implement an innovative, agile and best in class, fully supported solution to ensure the owner’s needs are satisfied.
Our wide-ranging services include assisting in the selection of PMS and POS solutions, systems procurement and deployment, software and hardware support, systems integration and licence management.
Focus will be on hand to facilitate a one-stop shop to provide a scalable, stable and reliable IT environment.
Procurement
Through partnership with Focus we can help you harness our buying power to improve profit margins. Our national partnerships and efficient procurement tools will allow full transparency of costs associated to building and operating your business.
From recommending architects and construction companies through to buying operational items such as beds, linen, food, liquor, utilities and insurance, these are just some areas where our supply chain can bring value to your business as well as improve quality.
We can also work with your existing supply chain and provide advice and guidance where changes can benefit your business.